Institute of Customer Management

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	The ICM has been created specifically for the contact centre, customer management and business process outsourcing (BPO) sectors, with the aim to attract new entrants and support, recognise and reward the value and professionalism of the people within it. Who we work with

Latest News The ICM introduces Career Path Model. Read more...

Recruitment

The ICM partner pre employment training providers and government organisations

Pre Employment

Process

Successes

Courses

The ICM provides both individuals and organisations customised courses to enhance development needs.

Introduction Programme

University Diploma

Customised Programmes

Accreditation

Recent research demonstrates that there are significant benefits to be gained from certifying.

Types of Accreditation

University Credit Recognition

News

The ICM will look to provide the latest news from the sector as well as from our members.

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Partners

The ICM partners institutions to provide the to provide the very best solutions available.

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