ABOUT US

The Institute of Customer Management (ICM) is a unique learning and development business that specialises in the customer management industries. The ICM aims to be the lead organisation that sets the qualification standard for customer management and contact centre professionals.

The ICM is a member organisation that is open to both organisations who embrace professionalism by offer genuine career path opportunities for employees and individuals who want to develop their own careers through academic and professional status.

The ICM creates partnerships between employers and organisations preparing new entrants to the sector with training and the opportunity to progress to University accreditation through learning career paths.

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